Order Cancellations after we have processed your order will incur a 10% cancellation fee. Exceptions to this policy are solely Vincent Performance discretion, and will depend on the situation. For example, if you place an order and realize you’ve made an error, then you quickly contact us prior to the order processing, we may waive this fee.
All orders are processed in the order they are received and only red label / air freight orders take a first priority. We ship products as fast as we can but you can typically expect at least one day delay between placing your order and the product shipping for products we stock. Products we resell may have extended shipping delays depending on the manufacturer.
Shipping and Billing Addresses must be the same, no drop shipments.
We ship by UPS or USPS depending on value, weight and customer request to deliver parts as timely as possible for the lowest cost. We only ship to the continental US
All Products sold by Vincent Performance are for Off-Road Use Only. Any performance modifications and installations made are at the customer’s own risk. Vincent Performance / Vincentperformance.com hold no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket performance part. Items sold for off-road use only may be illegal for road use in some states or provinces and are in intended for off-road racing vehicles which may never be used on a public road.
By purchasing any of our products we manufacture or resell, the customer takes full responsibility for any use, and/or misuse of the product and agrees that Vincent Performance or Vincentperformance.com holds no responsibility for any consequences, legal, or other, of such use and/or misuse.
The buyer acknowledges that Vincent Performance has made him or her aware that these products are intended for off road or race track use, only.
Damaged Merchandise and Shipment Shortages
Merchandise damaged in transit is the sole responsibility of the carrier. Products shipped from Vincent Performance are inspected prior to shipment and we make all effort to package it securely. All shipments are F.O.B. Graham, Kentucky . It is your responsibility to inspect the shipment completely, while the shipping driver is present, and have him/her note any damages. If damages are found after delivery, call the carrier immediately for an inspection. DO NOT return any damaged parts to Vincent Performance. If you do, the carrier may not honor your claim and the loss will become the responsibility of the customer. We can assist with the filing of any damage claims.
If a shortage is found within the shipment, it must be reported to Vincent Performance within five (5) business days of receipt of shipment. Claims should refer to the invoice number, date of invoice, date of shipment, part number and description. We will not be responsible for damages or losses reported after the 5 business day period.
Vincent Performance accepts returns for parts that are in new condition, unused and unmarked in their original packaging within a 30 day period. A restocking fee of 20% will be applied to for return of acceptable parts. Return shipment fees are the customers responsibility. Vincent Performance will only refund the original purchase price which was paid less the restocking fee and shipping costs.
Any orders where there is a lead time or out of stock and customer is notified of such and approves the wait/lead times, early cancellation also 20% fee.
Absolutely No Returns allowed on the following –
- Electrical Parts
- Valve Springs
- Special Order Items
In the event of a pricing error on this web site or in other advertisements, Vincent Performance reserves the right to refuse or cancel any orders due to such pricing errors.
Vincent Performance accepts all major credit cards, cash, check, money orders and Paypal. We will not ship your order until full payment has been processed or received.